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Get FREE home delivery on bikes! (413) 499-0294   FREE Shipping on Orders over $100

Domestic Shipping

We ship within the 48 contiguous United States.  All orders will be shipped via USPS or FedEx Home Delivery and a tracking number will be provided when the package leaves our warehouse. Your item will ship either UPS, USPS or FedEx. If it is a very small/light item it will be sent as first-class mail (for USA customers), and if it is over 3lbs it will be sent FedEx.

Shipping Options

We offer 1 Day, 2 Day and Standard Ground Shipping. Shipping options are available for most apparel and accessory items. Orders ship from our location Thursday - Monday. Due to our dealer agreements, some bikes may not be eligible for shipping.


Shipping Rates

Order AmountGround ShippingIn-Store Pickup*
Up to $100$15FREE
Over $100FREEFREE
Oversize itemsShipping will be calculatedFREE

Expedited Shipping: 2 Day and Overnight

Expedited shipments still can take 1-3 business days to process. Once the tracking number is issued, you will receive an email notification and you can expect your package 1-2 days later, depending on the service. Expedited shipments are not typically delivered on Saturday or Sunday. We ship our packages out Thursday-Monday, so please take this into account. For example, orders placed on Tuesday will ship on Thursday, Friday, or Monday. If you selected Overnight shipping on this order you could expect your delivery to be no later than 8:00pm on Friday, Monday, or Tuesday.

In-Store Pickup

In-store pickup is free for all items, including bikes and oversized products. Most orders will be ready within one business day. Please keep in mind that some items may require additional processing time to transfer from off-site locations. Other items may require additional processing time for assembly. We will call or email you once your order is ready for pickup. 

If you need an item right away, please call us to confirm that the product is available before heading over to our store. Unless special arrangements are made in advance, orders need to be picked up within 30 days or a 10% restocking fee will be charged.

Returns

If there‚Äôs a problem with a product that you purchased from us, please bring it back to us. We will refund the original purchase amount within 30 days of your purchase for items returned in new condition or are defective. Merchandise returned that appears used may be subject to a restocking fee. 

You may also ship an item back to us if it is defective or not to your satisfaction. Ship returns via Ground UPS or insured US Mail (we do not accept CODs). We will refund shipping costs on damaged or incorrect merchandise. Merchandise returned that appears used will be subject to a restocking fee. 

Labor fees, such as custom wheel builds or other services, are non-refundable.

Information Security

We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.

We sometimes use other companies (third-party service providers) to perform functions on our behalf. Examples include fulfilling orders and delivering packages. They need access to some personal information in order to perform their duties but may not use this information for other purposes.

Prices and Information

Our website is intended to help you. We make every effort to maintain current, accurate prices in our online catalog. And we strive for similar accuracy and timeliness with the other information we offer here. However, inventory or pricing errors may occur, and we reserve the right to decline or cancel any orders where mistakes or discrepancies in price or stock status exist regardless of the source of the error. We appreciate your understanding and apologize for any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by calling or emailing us. Thank you!